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Frequently Asked Questions

Contents

General Questions

What is my order status?

Orders may require up to 2-3 business days to process. Select Italy recommends UPS shipment for all merchandise deliveries as the items can be tracked and delivery date can be verified. UPS Express packages are delivered within 3 business days. Overnight packages are delivered within 2 business days. USPS packages are not trackable and generally take 2 weeks for delivery. If an item is not in stock, you will be notified of a new delivery date.

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Museum Tickets

How does Select Italy's museum reservation service work??

Select Italy arranges advance reservations to many of Italy's popular art and archeological museums. Choose your museums by city or name from list of offered sites. On each museum's page, you may select your preferred date, time, and quantity from the drop-down listed provided. Once you add this item to your shopping cart, you can complete your order or continue shopping.

Once you complete your on-line order, Select Italy's staff will process your request in the quickest manner possible. Reservations are confirmed as close as possible to your preferred entrance time. Once your museum entrances are confirmed, you will receive a Select Italy voucher with a reservation number, which you must bring with you to the museum. In the case of reservations with pre-paid tickets, the museums will provide you with your tickets upon presentation of the voucher. When your tickets are reserved only, the museums will provide you with your tickets upon presentation of the voucher and payment for the reserved tickets.

Depending on what is most convenient for you, the Select Italy voucher(s) can be either mailed, faxed, or e-mailed to you. In the shopping cart, you will have the option to upgrade your order to include relevant items to your museum visits.

Select Italy's pricing includes all reservation fees of the museum, and a Select Italy service charge. For more information on pricing, please continue reading the Frequently Asked Questions.

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How will I know that my order has been received?

When your order has been received by Select Italy's website, you will automatically receive an e-mail indicating that your order has been received. This does not mean that your requested tickets have been confirmed (see next two questions). If you have not received the confirmation e-mail, your order has not gone through properly. Please contact Select Italy if you are having difficulties processing your order or if you have not received the e-mail confirmation.

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How quickly will my order be processed?

Once Select Italy receives your order, it is processed in the quickest manner possible. To confirm reservations, it is necessary to contact the sites and museums in Italy, and it may take several business days to make the necessary communications. If your order is placed on a weekend or a US holiday, Select Italy will not begin to process it until the next regular business day. Most museums only allow reservations to be booked about two months in advance, so if you have placed your order long before your departure date, Select Italy may wait to process it.

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How will I know if the reservations with pre-paid tickets have been confirmed?

Once your reservations are confirmed and the payment has been processed, Select Italy will send you the necessary information via your requested method (mail, fax, or e-mail). You can check the status of your order by signing into "My Account" on SelectItaly.com. Click the "My Orders" tab to see your list of past orders, then "Order Status" next to a specific order number.

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Why should I reserve museum tickets?

Museum reservations are offered for your convenience and to ensure that you will be able to see the museums you want, when you want. Although many Italian museums do not require reservations, you may need to wait in line to purchase tickets at the museum ticket window. At some of Italy's more popular museums (e.g. the Uffizi, Vatican Museums, etc...) the wait time could be several hours even in the low season. With a reservation, you can skip the general admission line, and enter the museum at your appointed time. There are certain museums that require reservations, as indicated on the individual museum service pages.

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Why should I reserve tickets through Select Italy?

There are advantages to reserving tickets through Select Italy. Although you may be able to book tickets directly through the museums, you will need to do a little research. Most museums do not offer website booking directly. Select Italy has experience and contacts with all of the museums for which we reserve tickets. We can take the hassle out of reserving tickets, (e.g. long-distance calls, waiting on hold, language barriers, time organization, etc...) and provide you with a voucher which will be proof-of-purchase, guaranteeing that your reservation will be honored.

In addition, Select Italy's office is fully staffed by people who know about Italy and can answer any questions you have or advise you in your trip planning. We also have a representative in Italy who can assist you in any last minute emergencies. Although you are ordering from a website, your order will still be processed by a human being, and will be given the attention that you deserve.

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What does "reservation and pre-paid tickets" mean?

Your tickets will be reserved and pre-paid for the date and time of your visit. You will be provided with a Select Italy voucher indicating a reservation number. The actual tickets will be held for you at the museum. Present your Select Italy voucher at the museum to redeem your tickets. It is not possible to make only the reservation without pre-paying the tickets for these museums. Select Italy's "reservation and pre-paid ticket" prices include the official museum ticket price, any museum reservation or service fees, special exhibition tickets and Select Italy's service fee.

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What does a museum ticket purchased on Select Italy's website include?

Select Italy's "reservation and pre-paid ticket" prices include the official museum ticket price, any museum reservation or service fees, special exhibition tickets and Select Italy's service fee.

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What if I am leaving in a few days and my voucher hasn't arrived yet?

If your requested voucher has not arrived prior to your departure date, it is your responsibility to contact Select Italy at least one full business day before your departure so that the necessary information can be resent (via fax or e-mail).

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Can I change my reservation time/date?

Once your reservation is confirmed, it may still be possible to change the date and time of your visit, depending on availability and individual museum policies. Some museums have special policies that make changes impossible. For example, it is not possible to change a reservation at the Last Supper. In the case where a client would like to change the time or date on a confirmed reservation, and the change is possible, the request must be made in writing (via e-mail or fax) and there will be a $15.00 per ticket change fee.

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What if I am late or miss my reserved entrance time?

If you are late or miss your reserved entrance time, there is no guarantee that your reservation will be honored by the museum. The tickets must be redeemed according to the instructions on your confirmation voucher. Usually, tickets must be picked up about 15 minutes in advance though it could be more or less depending on the museum. If you are not at the museum in advance, you may lose the reservation, and there will be no refund.

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What if I do not have my voucher with me when I arrive at the museum?

Your reservation will only be honored by the museum box office if you present the Select Italy voucher with the necessary reservation number on it to the museum. If you do not bring the voucher with you to the museum, you will lose your reservation, and Select Italy will not offer a refund.

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What if I decide not to use my reserved or pre-paid ticket?

If you do not use your reservation or pre-paid ticket, you do not qualify for a refund.

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What if I am unable to use my reservation or pre-paid ticket because of a strike?

If there is a strike at the museum or a general strike that affects the museums, Select Italy is usually able to offer a refund less $10.00 per ticket (to cover Select Italy's processing fees.)

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Will I have to wait in line to pick up my pre-paid ticket?

Most museums have a separate ticket window or entrance for those holding advance reservations. This allows you to avoid the longer general admissions lines.

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What if there is an exhibition at the museum?

When there is an exhibition at a museum, Select Italy does its best to inform the client. The cost of the exhibition is included in the ticket cost even if the client will not be attending the exhibition.

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Are there Combination tickets or open-ended tickets available?

The only Combination tickets available on our website are the Rome Cards, Torino Card and Venice Civic Museums Pass, and these Cards include only the museums/sites listed on the specific service page. For all individual museum ticket reservations, a date and time must be specified, and it is only possible to use these tickets at the exact time of the reservation.

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What if I am a travel agent placing an order for a client?

Travel Agents can place orders in the name of their clients by logging into "My Account" on SelectItaly.com, using their personal log-in name and password. A Travel Agent account must be created and active prior to requesting any museum tickets or other services.

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Music & Cultural Event Tickets

How will I know that my order has been received?

When your order has been received, you will automatically receive an e-mail indicating that your order has been received and will be processed in the most timely manner possible. The automatic e-mail does not confirm your requested tickets (see next two questions). If you have not received the confirmation e-mail at your given e-mail address, you did not submit your order properly. Please contact Select Italy if you are having difficulties processing your order or if you have not received the e-mail confirmation.

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When will my order be processed?

Select Italy processes musical and cultural event requests in the most timely manner possible. To confirm reservations, it is necessary to contact the theatres in Italy, and it may take several business days to make the necessary communications. If your order is placed on a weekend, Select Italy will not begin to process it until normal business hours on Monday. Some theatres make their tickets available two months or less before a performance date. If you have placed your order long before your departure date, it may not be possible to process your order immediately. You will be contacted by e-mail or by phone by a member of our staff if it is too early to book your tickets. No payment will be processed until tickets can be confirmed.

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Do the event listings located on Select Italy's website reflect actual availablity?

Select Italy attempts to keep musical and cultural event lists updated to the best of our ability. We cannot, however, guarantee constant accuracy. Although your chosen event may be requested online, it may not be available from the theatre. If your requested ticket is unavailable, Select Italy will contact you with alternate seating possibilities, if any.

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What if my requested ticket is not available?

If your requested ticket is determined to be “sold out” Select Italy will contact you with alternate seating possibilities, if any. Select Italy will not confirm alternate tickets or dates without your approval. If you accept alternate tickets, once confirmed they are completely non-refundable.

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What does the cost of the ticket include?

The dollar amount charged includes the actual ticket cost, in addition to Select Italy's service fee and voucher delivery charges. Therefore, the face value of the ticket will be lower than the amount charged by Select Italy. Select Italy does not receive commission from the theater for the sale of tickets. Confirmed tickets are completely non-refundable. Please contact Select Italy directly should you have any questions or concerns about pricing.

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Why does Select Italy charge an additional processing fee for booking musical event tickets?

Select Italy does not receive any commission on ticket sales from Italian theatres. In providing customers with the choice of premier Musical & Cultural events, Select Italy must factor in the additional costs involved with: pre-booking fees charged by the suppliers in addition to the nominal cost of the ticket; maintenance of an up-to-date calendar of events; customer service; administrative order processing; and Euro/US$ exchange rate fluctuations. Depending on the source, pre-purchase complexity and the type of event, Select Italy's cost for tickets may consequently be up to 25% higher than the face value of the ticket [as of September 25, 2006].

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Why is my passport/birth information required?

In most cases, tickets must be picked up at a theatre’s box office by showing the Select Italy voucher and personal identification. Passport and birth information is required by certain theatres as identification. If you have not supplied this information in your order and your requested theatre requires it, Select Italy will contact you for it. Tickets cannot be booked at certain theatres without passport/birth information.

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Will my event ticket(s) be sent to my home before my departure?

In most cases, no. Most theatres request that tickets be picked up on the evening of the performance one hour to 30 minutes before the scheduled start time. Exceptions to this rule will be noted on your confirmation voucher and in our communication to you following your order. You must show your voucher at the box office, along with your passport if required, in order to pick up your tickets.

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Can tickets be sent to my accommodations in Italy?

No – hotel delivery is not possible, except in very rare cases. Exceptions will be noted on your confirmation voucher and in our communication to you following your order.

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What if the exact event or price category I request is not available?

Should your selected event or price range not be possible, Select Italy will contact you with alternatives [other dates, times, or ticket prices] if available. No tickets will be confirmed without your approval.

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What kind of view can I expect from the less-expensive seats?

Every theater has a different design. Consider that many of Italy's opera houses were built well over 100 years ago. At that time, it was sometimes more important to be seen in the audience than to see the action on stage. For this reason, many seats in the Balconies, Upper Galleries and even some Boxes will offer partial sightlines. When we know that your view will be considerably affected, Select Italy will note a seat as "obstructed" or "limited view." Be aware that the least expensive seats may offer very little view or may be described as seats "for listening only."

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Can I change or cancel my confirmed musical and cultural event tickets?

Once tickets are confirmed, they are completely non-refundable and non-transferable. No change or cancellation is possible for any reason.

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What if I am late for my confirmed musical or cultural event?

If you are late in arriving at the theatre or in picking up your tickets from the appropriate theatre box office, there is no guarantee that you will be allowed to enter the venue. To ensure entry to the theatre, the tickets must be redeemed according to the instructions on your confirmation voucher. Most theatres require that tickets be picked up about one hour to 30 minutes in advance. Exceptions will be noted on your confirmation voucher. If you are not at the theatre at the appropriate time, you may lose the tickets or be refused entry, and there will be no refund. Some theatres may allow entry between acts but this policy varies from theatre to theatre. Select Italy cannot guarantee your entry after a performance has begun.

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What if I miss my confirmed event or decide not to attend?

If you miss your confirmed musical or cultural event or decide not to attend, no refund will be possible.

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What if I am leaving in a few days and my voucher hasn't arrived yet?

If you have not received your confirmation voucher, it is your responsibility to contact Select Italy by phone or by e-mail at least one full business day before your departure so that the necessary information can be resent via fax or e-mail.

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What if I do not have my voucher or identification with me when I arrive at the theatre or venue?

Your tickets will only be honored by the theatre box office if you present the Select Italy voucher featuring the event and reservation information, as well as any identification required by the theatre. If you do not bring the voucher with you to the theatre or do not provide required identification, you will lose your tickets, and there is no refund.

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What if I am unable to use my tickets because the event has been cancelled or because the event time/date has changed suddenly?

Select Italy cannot be responsible for any amendments or cancellations due to unforeseen circumstances. These include, but are not limited to: revision of program time, cancellation due to strike, and substitutions of performers or programs. The theatre reserves the right to make any revisions or cancellations of the program deemed necessary. Refunds are generally offered for the face value of the tickets, in cash, only at the box office on the date of the performance. It is your responsibility to obtain refunds (if made available by the theatre) directly from the box office on the evening of the performance. No refund will be offered for additional booking fees or Select Italy?s processing fees.

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Are Select Italy's prices in US Dollars or Euros?

All of the prices for Select Italy services are quoted in US Dollars.

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Can I purchase a ticket for another person via Select Italy’s booking service?

Select Italy will be happy to reserve a ticket for another person and apply payment to your credit card. However, be aware that the passport/birth information attached to the booking (if required) MUST be in the name of the person picking up the tickets at the box office. If you do not indicate on your order the correct name/passport/birth information of the person who will pick up the tickets, and Select Italy confirms the booking in your name, the booking cannot be changed and tickets may not be redeemable.

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What if I am a travel agent placing an order for a client?

Travel agents should place the order in the name of the client and indicate the appropriate agency information (agency name and address, agent name, contact information) in the comments box on the last page of the online order process. Please contact Select Italy directly if you have any other questions about placing an order for a client.

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What if I’ve searched the musical event listings on www.selectitaly.com, but I don’t see an event to match my travel dates?

If you cannot find what you are looking for listed on our website, you may contact us directly with your specific travel dates and locations. There are often other events, not listed on our website, which are possible to book. We will contact you with events that match your requirements, when available. Please note that if your request is made far in advance of your actual travel dates, event schedules may not yet be available for your chosen city or time period. Additionally, many theatres are “quiet” during the summer months, thus no events possible.

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When can I contact Select Italy?

Select Italy’s hours are from 9:00 am until 5:00 pm Central Standard Time, Monday through Friday. Select Italy is not open on Saturday or Sunday. You may contact us by phone, fax or e-mail at any time, however, should you try to contact us outside of normal business hours, we will not be able to assist you until the following business day.

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What is the dress code for Italian theatres?

Opening night performances of opera in Italy require formal attire [at least a full dark suit for gentlemen and an elegant dress for ladies]. Subsequent performances or concerts require neat “business casual” attire. It is recommended that gentlemen wear a jacket and tie for non-premier performances. Select Italy always recommends against tennis shoes, jeans, shorts and t-shirts, for any musical or cultural event, however, outdoor performances [such as a summer festival event] allow more casual attire.

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Can special seating arrangements be made for people with physical, visual or hearing disabilities or for those with special medical conditions?

Some theatres offer special seating areas or services for people with disabilities or for those with special medical conditions. This is generally offered on a “first come-first served” basis. Please contact Select Italy with your special requirements and we will make every effort to accommodate your request.

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Will the opera I plan to attend have subtitles in English?

In general, Italian opera companies present operas in their original language with subtitles in Italian. If the original language of the opera is Italian, no subtitles will be available.

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Guided Services

What kinds of Guided Tours does Select Italy offer?

Select Italy offers Private Walking Tours, Excursions that include a car and driver, and Boat Tours. Most of our tours are half day (3 - 3 1/2 hours) or full day (7 hours) in length. Many of our Tours and Excursions can also be ordered as a Shared Service, which allows you to join up with other travelers and split the costs (see "What is the difference between a Shared and Private Tour?" below). To choose the Shared or Private option, select "Shared Tour" or "Private Tour" in the drop down box when booking.

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What if I don't see the tour I want?

We are happy to customize one for you! We have over 11 years of Italy travel experience, and can craft custom tours in other cities, or with a special focus or theme. Please fill out our Custom Tour Deposit form, and we will contact you shortly with a quote and itinerary.

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Where will I meet my guide?

The meeting point depends on the particular tour ordered. In some cases, it will be at your hotel; in others, it will be at the first site on the itinerary. The meeting point and instructions are explained on the tour voucher, which you'll receive once the service has been confirmed.

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Are museum and entrance tickets included in the tour?

For tours where an advance museum reservation is required, the cost is included in the website price, and Select Italy will take care of reserving the spots. For places where it is not possible to make an advance reservation (such as churches or other small sites), you will need to pay the ticket costs on location. Information on included and not included tickets is listed along with the tour price in the green booking box on each tour page (fill out the drop down boxes to see the price and ticket info).

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Do Walking Tours include transportation?

Private Walking Tours do not include transportation. If you would like to add a car and driver to your itinerary, we are happy to provide you with a quote for the additional service. Please contact us directly or include the request in the "Comments" section of your order.

Our Excursions are set up as day trips, and always include transportation in the website price.

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What's the difference between a Shared and a Private Tour?

We offer a Shared version of many of our Private Tours. This allows you to join up with other travelers and save on the tour cost. Our Shared Walking Tours generally need a minimum of 4 participants to run, and we cap them at 8. (Please note that our service "Exclusive Uffizi: Vasari Corridor Private Visit" is confirmed at 9 people, and capped at 14.)

All pending Shared Tours are listed on the individual tour page, and we hold them open until one week before the tour date to increase the likelihood that enough people will register. You can see the number of currently registered participants for any date.

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What if my Shared Tour doesn't reach the minimum number of participants?

If your Shared Tour does not reach the minimum number of participants, you may cancel it or upgrade it to a Private Tour. To upgrade the tour, simply contact us by phone or email, and we will inform you of the new cost. Please note that all tours are subject to availability, and we will only confirm your upgraded Private Tour if we can secure guide and museum ticket availability at that point.

We will automatically cancel your Shared Tour if the minimum number of people has not been reached by 7 days before the tour date. You will receive a cancellation email from us, and your card will not be charged. If you would like to cancel before that point, or discuss privatizing the service, please contact us by phone or email.

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How do I order a guided tour?

You can order a guided tour on our website or by calling our offices. To order from the website, locate the tour you want by browsing our cities, or by using the "Search by Location" box on the Guided Tours main page. Click on your desired tour and scroll down to the "Buy This Service Box." Fill in the requested information in the drop down boxes, and select "Add to Cart." You can check out now or keep shopping--your tour will stay in the shopping cart for the length of your web visit.

To order by phone, please call our offices at 312-664-4200 or 1-800-877-1755 during business hours (M-F, 8:30-5:30 CST). You should have your credit card and hotel information ready when calling.

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How will my tour be confirmed?

As soon as we receive your order, we will request our guide's availability, as well as availability for any relevant museum tickets. Once we have reconfirmed the service, we will send you a voucher document by your chosen shipment method (email, fax, or regular mail). The voucher will include all the service details, such as time, date, description, and meeting point with the guide. You will use the voucher to redeem the service in Italy.

You can expect to receive your voucher within 4-5 business days of placing your order. Please note that the processing of some tours may take longer. It is best to place your order at least 2 weeks before your departure date.

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When will my credit card be charged?

Your card will be charged once we have confirmed the availability of our guide and any museum tickets for your requested date and time. If for some reason we are unable to confirm your tour, we will notify you and your card will not be charged.

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Why can't I sign up for the date I want?

Some tours include museums or other sites that are closed or particularly crowded on certain days of the week. As a result, we tend not to offer them on those days. Additionally, our Shared Tours are offered only 3 days a week to increase the likelihood that we will reach the minimum number of required participants.

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Why does Select Italy ask for my hotel information?

We request your hotel information so that we can contact you in Italy if need be. If you are staying at a private house or apartment or taking a cruise, please indicate that in the hotel field. If you are staying at a private residence, we recommend that you provide us with a land line, in case we need to get in touch with you after you leave the country. If you're bringing an international cell phone with you, or your American cell phone will have service internationally, you can include that number here or later on in the checkout process.

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What if I have to change or cancel my tour?

All cancellations must be requested in writing. If you wish to cancel a tour that has already been confirmed, we can refund the tour amount less a $100.00 cancellation fee. If the date of your tour is less than 10 days away, we are unable to provide any refund. If you request changes to your tour order before the voucher has been sent, we are happy to accommodate the request free of charge. There is a $25.00 change fee for alterations made to vouchers that are already scheduled and sent. All changes depend on supplier availability.

Please note that reservations for the Vasari Corridor are completely nontransferable and nonrefundable, and cancellations and changes cannot be accommodated. Please see our Terms and Conditions for more information.

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What is Select Italy's tour schedule?

We do not have a set schedule of tours; all our Guided Services are designed as private tours for you and your traveling party. As soon as we receive your order for a specified date and time, we contact our extensive list of specially vetted guides in Italy for their availability. Our half day (3 - 3 1/2 hour) tours generally start at 9:30 AM or 2:00 PM, and our full day (6-7 hour) tours generally begin between 8:30 and 9:30 in the morning.

The Shared versions of our tours are offered at the same time slots as the Private ones. Shared Tours do not run unless they have reached the minimum number of participants (see "What is the difference between a Shared and Private Tour?" above).

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How does Select Italy choose its guides?

All of the guides that Select Italy uses for its tours speak fluent English and are experts in their field. Many have advanced degrees in the area of interest covered by your tour (art, history, archeology, etc.), so they can provide in-depth knowledge and insight for your group. If you would like to request a guide with interest or background in a particular field, please let us know in the "Comments" section of your order.

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Yachts

I'm just looking for a day cruise, do you offer those?

Yes, we do offer day cruises. Please contact us for more info at yachts@selectitaly.com or call 1-800-877-1755

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What is included in a typical yacht charter?

Typically, the price quote for a yacht charter includes the hire cost of yacht, Value Added Taxes (known as IVA or VAT), use of all onboard equipment and the crew. All other costs such as fuel, berthing fees, food and drinks are at the Charterer's expense, included as a part of APA. An ‘Advanced Provisioning Allowance' is approximately 25-30% of the charter fee but may be more or less depending on your individual requirements. The captain will be responsible for the accounting of your expenses and will provide receipts. Should you spend more than your estimated expense allowance, say by ordering unusually expensive items, staying in expensive ports or doing excessive cruising, additional payment will be required during your charter. Conversely, unspent APA will be refunded to you at the end. Please also note that a crew gratuity at around 5-15% of the charter rate is customary, yet discretionary upon performance.

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What is the cost of a crewed yacht charter?

The cost of your crewed yacht charter depends on a couple of different things. The larger the yacht and the more crew it uses, generally the more expensive it will be. Newer yachts are often dearer, although this is not always the case as sometimes older, classic yachts may have been constructed with the best materials and finest attention to detail. Motor or power yachts are usually more expensive than sail boats or yachts by length.

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What is considered high season?

This depends on the area, but generally speaking the high season is considered to be the period from mid-May to mid-September.

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Can you arrange for a yacht charter outside of Italy?

Yes we can!

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Which seas can we sail in?

Bareboat and small sailboat charter we can arrange for in any of the seas surrounding Italy and Croatia. We cover the entire Mediterranean with the motor yachts and luxury sailboats in our portfolio. Once we receive your requirements, we will present a few yacht options that match your criteria.

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How far in advance should we charter our yacht?

The sooner the better! However, two months before is the latest we would suggest.

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Why do you suggest we start early?

There are various reasons; selection is greater in the early stages, as others have not started planning their vacations yet; many sail boat charters offer a discounted rate for early bookings; the entire payment does not have to be done immediately - the deposit id due upon signing the charter agreement, while the balance is due 60 days before the charter date.

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Can I chose which day of the week I can begin or end my charter?

Crewed yacht charters can start and end on any day of the week, subject to availability. The usual time for embarkation and disembarkation is 12:00pm, midday however it may be possible to change this time on request if it does not suit your travel arrangements to or from the yacht.

Bareboats and small sail boats are available for weekly charters, Saturdays to Saturdays only. In low season it could be possible to arrange for shorter charters and negotiate the embarkation/ disembarkation days accordingly. If you may so wish, please indicate it in your notes on the bottom of our yacht questionnaire.

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Can I propose my own itinerary?

This of course depends on the yacht charter in question. As a general rule your itinerary will be based on your interests and requests. Us, along with the Captain and Crew have in-depth knowledge about the area whether at sea or ashore. Your itinerary will be tailored largely to your wishes and are flexible, however do depend on weather and wind conditions. If you need more information about your chosen charter location contact us and we will let you know what type of attractions that particular location features.

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Train Tickets

Booking Your Ticket

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What is the difference between the classes?

The classes are different in Italo and Trenitalia. For Trenitalia, First Class is more spacious and quieter, with fewer seats per compartment. The seats are larger and sometimes more plush. There is more room for luggage and it will generally be less crowded, since most Europeans travel in Second Class.

Italo has three classes: Club, Prima, and Smart. Club offers maximum comfort and personalized service, with WiFi and TV aboard. Prima is the mid-level ticket, and is also more spacious than Smart with free WiFi and food service. Smart guarantees comfort and convenience with WiFi.

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How do I book a ticket for a route that is not listed on your website?

Please send an e-mail with the requested route, date, time, and number of passengers to info@selectitaly.com and one of our staff will get back to you with a quotation in 2-3 business days.

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Do you issue E-tickets?

Select Italy issues Trenitalia and Italo E-tickets for all the high-speed direct trains in Italy. For Trenitalia regional trains E-tickets are not available, but you will be provided with an electronic confirmation containing the reservation number.

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How will I get my train tickets?

You will receive your tickets in your e-mail inbox. The usual processing time is 2-3 business days.

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How far in advance can I book my tickets?

You are able to book your tickets at any given point, however, Trenitalia trains cannot be confirmed until approximately 120 days out. During periods of schedule changes (typically once in the summer and once in the winter), this time period may be significantly reduced. Italo trains vary in their availability, but at times can be booked farther in advance (up to 6 months).

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Will I receive any email notifications about my order?

Once you have placed your order on Select Italy's website, you will receive an automated message that your order has been received but is not yet processed nor confirmed. Once the order is processed, you will receive an e-mail containing your E-tickets.

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My ticket should have arrived by now but it has not. What should I do?

First we suggest you check your Spam folder. If you do not find an e-mail from Select Italy, feel free to contact us. It is your responsibility to contact Select Italy at least one business day before your departure date if your service vouchers or train E-tickets have not arrived.

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Your Ticket and the Train

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How do I know if our seats are together?

Seat reservations are automatically generated by Italo's and Trenitalia's reservation system to be together, either next to each other or facing each other. Often, the seats will not be in consecutive number and/or letter order, but are still together. Select Italy does not have seating charts of the trains for you to verify whether the seats are next to each other or across from each other. If the train is nearly sold out, your seats may not be together and the seats cannot be changed once assigned.

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Do I need to do anything with my train ticket once I am in Italy?

If you received an E-ticket for the high-speed direct train on Trenitalia Frecciarossa, Frecciargento, Frecciabianca) or Italo, you must print out the E-ticket and you can board the train at the designated date and time. You do not need to validate before boarding. In case you received a confirmation for a regional train, you will have to redeem and validate the actual ticket at the train station. Precise instructions are provided upon confirmation.

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What if I miss my train? Is it possible to grab the next outgoing train?

For Trenitalia, if you miss your train, you will need to buy an entirely new ticket for the next available train. For Italo, you have up to one hour after departure to change your train by going to the Casa Italo at the train station. In both cases, it is very important that you plan to arrive at the station at least 15 minutes prior to your scheduled departure. Unused tickets purchased through Select Italy are completely non-refundable and non-transferable. Un-validated paper regional tickets do not have seat reservations or specific departure times and can be used within two months of purchase, so you can simply grab the next train.

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Why do I only have one ticket? Where are the seat reservations?

If you ordered multiple tickets (up to five) for the same train route, only one E-ticket will be issued for all passengers. Your e-ticket will tell you how many passengers are included on the ticket as well as the seat assignments.

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Where can I put my luggage on the train?

Depending on the train, luggage storage can be above the seats, between opposite-facing seats and in racks at either end of each compartment and/or in the middle of each compartment.

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What should I do in case there is a strike?

In case of a strike, there is a chance your train might still depart, therefore you must be at the train station at the designated time. If your train is affected by the strike, please proceed to the ticket office or the stand at the end of the platform and you will be given more information.

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Pricing and Changes in Orders

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Do children travel for free?

On Trenitalia and Italo, children under age 4 travel for free but do not get their own seat. Point-to-point train tickets for children (0-11 years old on Trenitalia and 0-14 years old on Italo) have a reduced price. Contact us for a price quote.

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Is there a discount for senior citizens?

There is no discount for senior citizens when booking through the Select Italy web site. Seniors must purchase regular adult tickets.

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Does the ticket price vary depending on when I purchase it?

Ticket prices are fixed and generally do not vary depending on the date of purchase. However if there is variation in the exchange rate from one day to the next, this could affect the ticket price.

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Are train tickets refundable/cancellable?

Once rail tickets are issued, refunds/cancellations are only allowed if issued tickets are received by Select Italy at least 7 days before the train's departure date. There is a 25% price surcharge per ticket plus a $15 handling fee per route. Unused rail tickets are not refundable. Lost or stolen rail tickets or rail passes are neither refundable nor replaceable.

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Can I change my reservation?

Yes, you can change your reservation up to two business days before the original reservation date and time, pending availability on the new requested train. There is a 25% price surcharge plus a $15 rebooking fee.

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Train Routes

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How do I know if I am booking my ticket to/from the correct station?

For the Trenitalia trains, the reservation system automatically assumes that you are traveling to/from the city's main station when you type in that city's name. For example, if you type "Rome" into the "Going To:" box, the system will automatically show you routes arriving into the "Roma Termini" station, Rome's main station. Below, please find a list of the main train stations in Italy's major cities.

Rome: Roma Termini
Florence: Firenze S.M.N. (Santa Maria Novella)
Venice: Venezia S. (Santa) Lucia
Milan: Milano Centrale
Naples: Napoli Centrale
Torino: Torino P.N. (Porta Nuova)
Bologna: Bologna Centrale

For Italo trains, the actual name of the station is listed.

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Do trains travel into the Amalfi Coast area?

Trenitalia and Italo trains do not travel into the Amalfi Coast. The closest cities trains travel to are Naples to the north and Salerno to the south. There is a local train from that runs from Naples to Sorrento, which is the farthest you can get into the Amalfi Coast by train. That route cannot be booked in advance and must be purchased locally. Should you need to travel to another city in the Amalfi Coast, such as Positano, Amalfi, or Ravello, you can consider booking a private transfer.

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Do trains travel into the Cinque Terre?

Trenitalia trains travel into the Cinque Terre, but as this is a regional train route, please inquire about quotes by writing to info@selectitaly.com.

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Do trains travel to Sicily?

Yes; there are daily trains to Sicily with Trenitalia but there are no fast (or Freccia) trains.

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